Helpshift is a mobile-first customer service platform, purpose-built for the needs of today’s game studios and players. With Helpshift you can reduce player churn by providing support directly in the game so players can get back to playing faster.

Helpshift requires a paid subscription. Obtain your subscription or request a demo at https://create.unity.com/helpshift

Player Self Service

• An out-of-the-box, in-game Help Center answers players' most common questions.
• Web Help Center to provide same answers on your website
• Integrated knowledge base to collect game FAQs
• Fully customizable user interface to match your brand’s look and feel

In-Game Chat

• Out-of-the-box chat for support is embedded directly into your game
• Fully asynchronous messaging means that your players can ask questions, and then return immediately to playing
• Modern, mobile-first experience. Push notifications inform players when someone responds to their question
• The rich communication experience supports file attachments, emojis, and more

Bots and Automation

• Integrated Quicksearch Bot to search knowledge base and automatically suggest relevant articles
• Visual tools to build bots that fully resolve player issues with little or no coding required
• Custom bots that can collect information from players on behalf of agents
• Automatic collection of device information, game version and other key data agents need to resolve player issues

Fast Integration

• Easy to integrate SDK to be up and running, often in 10 minutes or less
• iOS — https://developers.helpshift.com/sdkx-unity/getting-started-ios/
• Android — https://developers.helpshift.com/sdkx-unity/getting-started-android/

For more information about Helpshift please visit the Helpshift product page at https://unity.com/products/helpshift